Project Info
Client
NETSCRIBES
Service
WEB Development
Industry
Retail, eCommerce
Stack
Php, Mysql, CodeIgniter, Jquery
Challenge
Netscribes required a versatile online survey tool that could adapt to their dynamic data collection needs. Tailored questions input: Manual Data Collection: Traditional methods of gathering feedback through paper-based surveys or manual data entry proved to be time-consuming and error-prone.
Limited Reach: Geographic constraints and logistical challenges restricted the reach of surveys to a limited audience, hindering the collection of diverse perspectives.
Data Security and Compliance:Ensuring data security and compliance with regulatory standards, was paramount due to the sensitive nature of healthcare-related information.
Limited Feedback Channels: The client relied primarily on traditional feedback channels such as in-person interviews and paper-based surveys, which limited the reach and timeliness of feedback collection.
Data Fragmentation: Feedback data was fragmented across multiple sources and lacked centralization, making it challenging to aggregate and analyze insights effectively.
Insufficient Insights: The client expressed concerns about the quality and depth of insights derived from existing feedback mechanisms, hindering their ability to make informed decisions and drive continuous improvement initiatives.
Our Solution
Based on the investigation findings, we recommended the development of a customized online survey tool tailored to the client's specific needs. The proposed solution would address the following key requirements:
Centralized Feedback Platform: A centralized online survey platform would enable the client to consolidate feedback from various stakeholders in a single repository, facilitating easier access and analysis of insights.
Real-time Reporting: The survey tool would provide real-time reporting and analytics capabilities, allowing the client to track feedback trends and identify emerging issues promptly.
IMulti-channel Distribution: The platform would support multi-channel distribution of surveys, including email, SMS, and social media, to maximize participation and reach a broader audience.
Data Security and Compliance:Robust data security measures would be implemented to ensure the confidentiality and integrity of sensitive feedback data, in compliance with regulatory standards such as HIPAA and FDA regulations.
Integration Capabilities: Integration with existing systems and databases, such as CRM (Customer Relationship Management) and Electronic Health Records (EHR), facilitated seamless data synchronization and enhanced operational efficiency. By leveraging an online survey tool tailored to their industry-specific needs, our client was able to overcome data collection challenges, improve operational efficiency, and gain valuable insights to drive informed decision-making. The successful implementation of the solution not only enhanced stakeholder engagement but also reinforced the client's commitment to innovation and excellence in healthcare delivery.
The Departments Benefitted
Improved insights enable targeted marketing, informed product development, timely feedback for R&D, and real-time analytics for customer service, enhancing satisfaction and loyalty.
Research and Development
Marketing
Customer Service
The Impact
The online survey tool increased efficiency, providing deeper insights, enabling informed decisions, and enhancing stakeholder engagement through multi-channel sharing for more comprehensive feedback analysis.
Efficiency Gains 100%
Deeper Insights
Enhanced Stakeholder Engagement
Conclusion
Our solutions are designed to help your business grow and thrive where ever you need your business to be.
Apptroid specializes in building web & mobile apps from start to finish and aims to produce works that match your needs. Since 2010, we've been providing custom-built apps and experiences for the biggest brands in the world.
Stakeholder Interviews
We conducted interviews with key stakeholders including product managers, customer service representatives, and healthcare professionals to understand their pain points and challenges related to feedback collection and analysis.
Data Analysis:
A comprehensive analysis of existing feedback data was performed to identify patterns, trends, and gaps in feedback collection processes.
Competitive Analysis:
We conducted a competitive analysis to benchmark the client's feedback practices against industry best practices and identify opportunities for improvement.