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All Cases

Development of an Online Recharge Application for Twistcharge

Project Info

Client

Twistcharge

Service

WEB Development

Industry

Network

Stack

Web

Challenge

The key challenges Twistcharge faced were:

  1. Unreliable Recharge APIs
    • API failures often caused incomplete or delayed recharges, leading to a loss of trust among users.
    • Manual intervention was required to identify and resolve failed transactions.
  2. Complex Commission Structures
    • Twistcharge worked with multi-level stakeholders (agents, distributors, and providers) who needed accurate and automated commission distribution on each transaction.
    • Managing this manually was inefficient, prone to errors, and time-consuming.
  3. Diverse Service Palette
    • Supporting recharges across multiple categories (mobile, DTH, metro cards, utility bills) required robust integration with telecom networks, APIs, and payment gateways.
  4. Security Risks
    • Ensuring secure digital payments and wallet transfers while protecting user data was critical to gaining customer confidence.
  5. User-Friendly Interface
    • The application needed an intuitive design to ensure seamless navigation for users across all demographics.
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Our Solution

Apptroid Technology designed and developed a robust Online Recharge Application for Twistcharge with a focus on:

  1. API Failure Management
    • Implemented an intelligent Recharge API Failure Management System to detect and resolve failed transactions automatically.
    • Real-time API health monitoring ensured immediate switching to backup APIs in case of failures, minimizing downtime and customer disruption.
  2. Multi-Level Commission Distribution
    • Developed an automated commission management module to calculate and distribute commissions seamlessly across agents, distributors, and aggregators based on pre-configured rules.
  3. Comprehensive Service Palette
    • Enabled recharges and bill payments across diverse services:
      • Mobile recharges
      • DTH services
      • Utility bill payments
      • Metro card top-ups
  4. User-Friendly Interface
    • Designed an intuitive and visually appealing interface for both mobile (Android & iOS) and web platforms.
    • Simplified navigation for users to complete recharges, pay bills, and manage their wallets effortlessly.
  5. Secure Payment Processing
    • Integrated advanced encryption protocols and secure payment gateways to protect user data and prevent fraud.
    • Supported multiple payment methods, including digital wallets, QR codes, and UPI.
  6. Wallet Transfer and Management
    • Developed a wallet management feature, allowing users to transfer funds seamlessly between wallets and track their balances.
  7. Bill Payment Reminders and In-App Support
    • Added automated reminders for bill payments to improve on-time payments.
    • Integrated in-app support for real-time resolution of user queries.
  8. API Integrations and Scalability
    • Integrated reliable APIs for telecom networks, payment gateways, and third-party services to ensure a smooth recharge process.
    • Designed a scalable architecture to support future service expansions.
  9. Regular Updates
    • Enabled easy implementation of regular updates to keep the system secure, efficient, and aligned with emerging trends.

The Departments Benefitted

Operations, Finance, Support, Marketing, and IT teams benefitted with automation, real-time support, scalable systems, and improved engagement, driving efficiency, accuracy, and customer satisfaction.

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Operations Team

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Finance Team

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Marketing Team

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IT & Development Team

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The Impact

Twistcharge achieved 95% recharge success, 25% revenue growth, automated commissions, enhanced user retention, improved satisfaction, and effortless service expansion with a scalable recharge platform.

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Reduced API Failures

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Automated Commission Management

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Enhanced User Experience

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Improved Customer Satisfaction

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Conclusion

Apptroid Technology’s customized Online Recharge Application transformed Twistcharge’s operations by addressing critical issues like API failure management and multi-level commission distribution. The solution provided a robust, scalable platform with features like secure payments, wallet transfers, and real-time reminders, enhancing customer experience and operational efficiency.
By combining innovative technology with user-centric design, Apptroid enabled Twistcharge to grow its market presence, reduce failures, and increase customer satisfaction.