Challenge

The challenges ZestCab faced were multi-faceted:
Real-Time Fare Calculation: For outstation trips, calculating fares based on variables like distance, duration, tolls, and waiting time required an automated, real-time solution.
Booking and Driver Management: ZestCab lacked a unified platform to manage driver profiles, track ride requests, and optimize routes.
Customer Management and Support: Managing customer details, past booking logs, and support requests was inefficient and time-consuming.
Tracking and Analytics: ZestCab needed real-time tracking and reporting tools to improve driver efficiency, analyze revenues, and enhance customer satisfaction.
Custom Branding and Flexibility: The company wanted a customizable platform aligned with their branding needs.
To maintain their competitive edge and meet customer expectations, ZestCab required a scalable, feature-rich cab booking system integrated with mobile applications.

Our Solution

Apptroid Technology developed a Cab Booking System integrated with mobile applications for Android and iOS. The solution addressed ZestCab's core challenges, improved operational efficiency, and elevated customer satisfaction.

1. Booking Management
   • Customers can book rides using a seamless, user-friendly interface on both mobile apps and the web platform.
2. Real-Time Fare Calculation
   • Implemented an automated fare calculation algorithm for outstation trips. Fares are dynamically calculated based on distance, toll charges, waiting times, and additional variables, ensuring real-time accuracy.
3. Driver Management
   • Admins can manage driver profiles, track performance, and assign rides efficiently.
4. Customer Management
   • Stores and manages customer details, booking history, and preferences for better service delivery.
5. Real-Time Tracking
   • Enables live tracking of driver and vehicle locations, improving transparency and safety.
6. Route Optimization
   • Integrated intelligent routing tools to minimize travel time and fuel costs by suggesting the most efficient routes.
7. Rating and Review System
   • Customers can rate their trips and provide feedback, enabling ZestCab to improve service quality.
8. Ride Request Management
   • Centralized system to handle booking requests, driver assignments, and cancellations seamlessly.
9. Automated Payment Process
   • Supports multiple payment options and automates payment settlements for drivers and customers.
10. Reporting and Analytics
    • Provides insightful reports on utilization rates, customer satisfaction, and revenue trends, helping ZestCab make data-driven decisions.
11. Promotions and Discounts
    • Admins can create and manage promotional offers and discounts to attract customers.
12. Driver and User Support
    • Integrated support system for resolving driver and customer queries quickly.
13. Ride Log
    • Tracks past, current, and upcoming rides for customers, drivers, and administrators.
14. Customization Options
    • Fully customizable platform to align with ZestCab’s branding and business needs.